Release date: 2015-07-13 On July 7, Sun Yat-sen Memorial Hospital of Sun Yat-sen University officially launched the “Mobile Phone Clinic†to facilitate patients to make appointments and payment through mobile terminals such as WeChat. This old-fashioned hospital, known as "the oldest western hospital in China", has become another public hospital in Guangzhou that embraces new technologies. Today, the use of mobile phones can be registered in about 60 secondary and tertiary hospitals in the city. At the end of May 2014, Guangzhou Women and Children Medical Center became the first on-line hospital in Alipay's “Future Hospital†project. It has successively registered and reserved registrations on the mobile phone side, made appointments for hospitalization, paid for medical treatment, and checked the results of medical records, 3D in hospital. Navigation and other functions have been promoted smoothly among patients, and the usage rate has been rising. Hospital force mobile medical Since the second half of last year, many hospitals in Guangzhou have been working on mobile medical care. "Accessing mobile terminals to facilitate patient visits" has been regarded as the general trend of medical reform. Guangzhou Overseas Chinese Hospital cooperated with Alipay Wallet at the end of November last year; the Third Affiliated Hospital of Guangzhou Medical University, located in Laoxiguan, began to use WeChat service number on December 12 last year; the Sixth Hospital affiliated to Sun Yat-sen University launched the Alipay service window in January this year. APP; On July 1, the First People's Hospital of Guangzhou City, WeChat service number was officially launched. Guangzhou unified reservation registration system also connected to WeChat at the end of November last year. More than 50 hospitals have launched mobile medical services relying on the “Guangzhou Health Link†micro-signal, and the Alipay service window will be opened in the second half of this year. At present, the number of fan users of “Guangzhou Health Link†has reached hundreds of thousands of times and has grown rapidly. Maternal and child hospitals have the most applications The reporter learned that the current usage rate of hospitals that have opened mobile medical services in the city is different. Among them, the application in maternal and child hospitals is the best. According to the data of the Guangzhou Women and Children Medical Center, the service window of the hospital has been on the 30th, and the number of users who have used the Alipay wallet to register for medical treatment has reached 30,000, accounting for more than 10% of the outpatient service. In the first half of the year, 85,000 patients have used it. Features. On the first anniversary of the opening of the hospital, the number of patients who used the service accounted for 40% of the city's women's and children's medical centers. The reporter learned that this is the hospital with the highest mobile medical use rate in the city. Based on a daily outpatient volume of 12,000, the number of patients using the service per day reached 4,000. Less comprehensive hospital applications The use rate of the general hospitals with a large age structure is slightly lower. According to Liu Dan, director of the Office of the Third Hospital of Guangxi Medical University, so far, the mobile medical client has more than 20,000 "fans", and the daily addition of "patients who are bound to the hospital WeChat new media" is about 100. People around. At present, WeChat registration accounts for about 10%. Since the appointment registration function was launched, the reservation amount has reached more than three times the existing registration amount. The ratio of male to female users is about 4:6 In terms of sex ratio, the data obtained by various hospitals showed that the ratio of male to female users was about 4:6, which was consistent with the situation of “women outnumbered males†in outpatients. “We found that young girls prefer to use WeChat and Alipay to pay for appointments, which is about 65:35.†Wang Wenhui, director of the Information Center of Zhongshan Sixth Hospital, said that this is also related to “women’s online consumption habits and women’s health awarenessâ€. The characteristics of the crowd are consistent. Patient: Registered skip-line to save time The registration and appointment registration functions on the same day are the core content of mobile medical services in various hospitals. Many hospitals have also increased the number of outpatient payment, inspection inquiry, appointment hospitalization, waiting list inquiry and so on. The more service items, the more significant the efficiency of the visit. The registration and payment of the giants, which have led to long hours of medical treatment, can now be messed up in a minute or two. Among them, the mobile medical service of Guangzhou Women and Children Medical Center has the most significant time-saving effect. Statistics show that compared with the traditional medical treatment process, the registration time can be completely omitted, and the waiting time and payment time are shortened by 2/5 and 4/5 respectively. The “Future Hospital†mobile medical service is used during the peak period of the clinic, and the user's medical treatment stay time. Can be cut in half. It is estimated that the hospital's Alipay service window is on the line for one year, saving a total of 228,100 hours of user visits, equivalent to 26 years. Doctor: I have a number of registrations. For doctors, the benefit of mobile medicine is that patients with remaining sources can choose to visit at different times. A young doctor from the Sixth Hospital of Zhongshan told reporters that the previous visit can be described as "a resignation." Sometimes there are more than 40 patients in the morning, and the doctor is busy. In the afternoon, the patient is only a few, and the doctor is too busy. Now through the mobile terminal appointment, you will know the appointment of the day before the visit, which will not only help the patient to balance the time, but also help the doctor to arrange the work and request support if necessary. Save queue registration, payment time, improve patient experience, and help improve doctor-patient relationship. According to the survey, through the “Future Hospital†service, users have received more than 80% favorable comments from doctors. Taking the city women's and children's medical center as an example, more than 90% of the “future hospital†users' evaluations of doctors have been satisfactory, and more than 60% of them have won five-star praise. Even if some users have opinions, they will feedback to the hospital through messages to help the hospital improve its services. Hospital: Receive patient comments in a timely manner Mobile medical care also provides convenience for hospital management. The survey found that with the workload of 300 times/day for registration and 200 times/day for toll collectors, one year is equivalent to “increasing†seven registration and fee-based service windows for hospitals. After the patient sees the disease, it is “like†or “spitâ€, and the feedback can be sent immediately through the Alipay service window, and the hospital leader can receive it in time. According to the statistics of Alipay service window, the hospital's women's and children's medical center found that 90% of the complaints in the hospital were concentrated on 5% of the doctors. The screening of the hospital was true. For those who had occasional bad reviews, they would not be reminded at the conference. However, if a doctor receives more bad reviews in a period of time, the hospital will understand and find the cause. â– Question Older people are more difficult to register? Most of the users who use mobile medical care are young and middle-aged. Will they crowd out the medical resources of the elderly population with higher medical needs? In the Guangxi Sanyuan, which is located in the old Xiguan area, there are many elderly patients. Most elderly people are not or are not used to using WeChat. This is also the biggest limitation of WeChat's new media function. Liu Dan, director of the Office of the Guangyi Third Hospital, said frankly that this also requires the medical habits of the people to be further changed. In the city women and children medical center, the registration system will allocate a certain proportion of the source to the mobile terminal according to the user's usage data, and the remaining source will be reserved for the on-site window registration and consultation. The Sixth Hospital of Zhongshan currently leaves the 50% source to the site for registration, and will deploy the additional source at any time according to the situation of the on-site visit. Wang Hui, director of the hospital's outpatient office, said that the elderly can still hang up the number by registering on the spot or by telephone. They can also ask their grandchildren to help and make appointments through mobile terminals. "The trend of mobile medical care cannot be stopped. Wait until '80s'. When the old generation enters the old age, there may be no problem of registration on the spot." When is the reimbursement smooth? At present, most mobile service terminals in Guangzhou that can provide payment services still fail to communicate with the medical insurance system in real time. When the traditional window payment is paid, the medical insurance card can be reimbursed in real time, and mobile medical care is temporarily not realized. Liu Dan believes that in the promotion of WeChat function, if real-time payment of medical insurance can be realized, it will definitely attract more people to use. In addition, affected by the public health policy, public patients can not use Alipay registration and charges, patients with slow patients, special patients and maternity insurance, although registered without worry, but affected by the medical insurance policy, can not use mobile terminals to pay. "There is only a medical insurance window left in our hospital service window," said a staff member of the Sixth Zhongshan Hospital. “The medical insurance policy needs to adapt to the new medical treatment trend and embrace new technologies.†This is the common aspiration of many hospital staff. They said that the mobile medical side is in urgent need of medical insurance support. However, the reporter learned that “protecting information security and preventing abuse of medical insurance funds†is the reason why mobile medical care failed to connect to the medical insurance system. Source: Guangzhou Daily Clinic Nitrile Gloves,Nitrile Gloves Small,Medical Gloves Unsterilized,Nitrile Gloves Powder Free Latex Free Puyang Linshi Medical Supplies Co., Ltd. , https://www.linshimedical.com